/tags/jen-rodstrom Jen Rodstrom en-US Copyright Tue, 15 Aug 2017 08:00:05 GMT /business/2017-08-15/how-companies-can-improve-customer-experience According to a 2011 American Express survey, 78% of consumers fail to complete a transaction or don't make an intended purchase because of a poor service… Tue, 15 Aug 2017 08:00:05 GMT /business/2017-08-15/how-companies-can-improve-customer-experience